Sales & Shipping
Billing and Payment
We currently accept European SEPA bank transfer or other local payment systems.
If a payment is found to be suspicious, we may require additional verification of information (such as additional confirmation of your payment information) prior to the dispatch to verify that the charge is legitimate.
Limits of Quantity
After a successful purchase, you should expect an email from us with all the details. Your order confirmation email will reflect the address details, items ordered and the total amount charged. The receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and in our sole and absolute discretion, to limit the order quantity on any product variant, to refuse service to any customer and/or to refuse access to the 3D Bistro Website by any visitor or customer - especially in the event of repeating the fraudulent activity.
If any personal information necessary to fulfill your order change after the time your order was placed and before packing starts, it is your responsibility to contact us with updated information (such as shipping address, email, or phone number).
Depending on your country, you might be presented a choice between two shipping method categories - postal service and courier delivery - which differ in the shipping cost, the delivery time, and the availability of tracking information. If postal service is selected, your parcel may be left in your mailbox or at the doorstep of the shipping address which is especially common within United States.
In rare circumstances, 3D Bistro may use a shipping method other than the one selected by you although we will try to adhere to your chosen method. We will try to switch to a similar method first or if the delivery method standard is downgraded, we will issue a refund of the difference in the shipping cost.
Dispatch and Delivery Time
As a general rule, 3D Bistro orders are dispatched as stated in the individual offer. Please note that any issues with address verification will need personal care to verify the shipping details with you via email before dispatch.
We may show estimated delivery dates - although not guaranteed - those should be highly accurate as they are based on the previous deliveries to your country. Please note that shipping during peak seasons like Black Friday or Christmas may result in a delayed delivery due to both carrier and warehouse overload.
If the estimation is not shown, we may not be certain enough to show them yet - then we ask you to allow up to 2‑6 weeks for delivery even though an order may be delivered in quicker time. While we strive to deliver all orders as quickly as possible, it's still international shipping and it takes some time to arrive.
We are responsible for the safe delivery of the parcel to the provided address. If it's past the estimated delivery date and you have not received your order yet, please contact us. If a parcel seems to be lost in transit, we will take action immediately.
We make all reasonable efforts to check the provided shipping details, including using automatic address verification methods, but it is your responsibility to provide accurate shipping information, email as well as a phone number if needed. 3D Bistro is not responsible if the address provided by you was invalid or outdated.
If the parcel is undeliverable due to an incorrect address information or if the buyer fails to collect it despite it being delivered to the correct address, it might be returned to the sender (fulfillment warehouse partner) as per the postal or the courier delivery service's policy. In such cases the buyer will be asked to cover the re-shipping cost as the original shipping service has already been provided.
In case the recipient fails to cover the import duties or declines the package - the shipping cost, the return shipping cost, as well as any additional fees levied by the delivery service or the fulfillment warehouse partner, will be deducted from the amount refunded after the parcel has returned to the warehouse.
If it looks like an error during fulfillment or carrier fault, we will cover the cost of the second shipment.
Customs and Duties
Based on our shipping experience we may show certain shipping destinations as safe from additional customs, duties and local taxes (this applies for example to United States and European Union currently), but in general all applicable customs fees, taxes, and duties are the sole responsibility of the customer as they may change from country to country. Customs authorities require that we state the value of your order directly on your parcel which is the amount you paid during purchase.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. 3D Bistro has no influence on delays imposed by the customs office in your country.
Cancellations, Return Policy, Warranty
You have the right to cancel your order if you changed your mind about your purchase after you placed it and before printing starts. After your parcel is shipped out you cannot cancel your order. In case of any quality issues with your prints, we will take full responsibility and send the order again.
In case of any warranty questions, please contact us firstname.lastname@example.org.